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St. Johns River State College - Academic Affairs

To Chat or Not to Chat: That is the Question

To Chat or Not to Chat: That is the Question

The SJR State’s Libraries and Tutoring Centers rolled out a chat service within the same week that the decision was made to move all instruction online and all employees to work remotely. During this unprecedented time in our country, higher education systems scrambled to keep all academic and student services as regular as possible. At SJR State, Learning Resources’ use of the chat service allowed our students to not only communicate remotely with librarians and tutors but to also make arrangements to check out and pick up items while our campuses were closed. In this session, you will learn about the technologies the Learning Resources Department incorporated into our business model during this time of chaos; how use of the technology kept the lines of communication with students open during remote work; how and why we plan to continue to use this tool even post-pandemic; and most importantly how these same, inexpensive, tools could be adopted and utilized in other departments across the College.

Presenters: Andrew Macfarlane and Eric Biggs, Learning Resources

Watch the session

St. Johns River State College, an equal access institution, prohibits discrimination in its employment, programs, activities, policies and procedures based on race, sex, gender, gender identity, age, color, religion, national origin, ethnicity, disability, pregnancy, sexual orientation, marital status, genetic information or veteran status. Questions pertaining to education equity, equal access or equal opportunity should be addressed to the College Title IX Coordinator/Equity Officer: Charles Romer, Room A0173, 5001 St. Johns Avenue, Palatka, FL 32177; (386) 312-4074; Anonymous reporting is available at Inquiries/complaints can be filed with the Title IX Coordinator/Equity Officer online, in person, via mail, via email or with the US Department of Education, Office of Civil Rights, Atlanta Office, 61 Forsyth St. SW Suite 19T10, Atlanta, GA 30303-8927. | St. Johns River State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate and baccalaureate degrees. Questions about the accreditation of St. Johns River State College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, by calling 404-679-4500, or by using information available on SACSCOC’s website (