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St. Johns River State College - Academic Affairs


I.T. Helpdesk - Tickets, Self-Help, and Resources

I.T. Helpdesk - Tickets, Self-Help, and Resources

The session will introduce current and upcoming means of requesting I.T. service or assistance. The I.T. Helpdesk team will be presenting previews of in-development tools for self-help, documentation, and requesting service through a variety of means and tools to best fit the needs of an end-user. The session will include participation of the attendees for providing examples, answering questions, and providing feedback on current and future I.T. Helpdesk communications.

Presenters: Logan Farr and Matt Ford, I.T.

Watch the session  


St. Johns River State College, an equal access institution, prohibits discrimination in its employment, programs, activities, policies and procedures based on race, sex, gender, gender identity, age, color, religion, national origin, ethnicity, disability, pregnancy, sexual orientation, marital status, genetic information or veteran status. Questions pertaining to education equity, equal access or equal opportunity should be addressed to the College Title IX Coordinator/Equity Officer: Charles Romer, Room A0173, 5001 St. Johns Avenue, Palatka, FL 32177; (386) 312-4074; CharlesRomer@sjrstate.edu Anonymous reporting is available at SJRstate.edu/report. Inquiries/complaints can be filed with the Title IX Coordinator/Equity Officer online, in person, via mail, via email or with the US Department of Education, Office of Civil Rights, Atlanta Office, 61 Forsyth St. SW Suite 19T10, Atlanta, GA 30303-8927. | St. Johns River State College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate and baccalaureate degrees. Questions about the accreditation of St. Johns River State College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, by calling 404-679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).